Terms and conditions for guided rides

Booking conditions

To confirm your booking we require payment in advance and a completed rider information and consent form.

 

On receipt of your payment we will send you confirmation of your place and information about what to wear and what to bring on your ride.

 

Your safety

While I do my best to choose the best routes to match your requirements and skill level, mountain biking is not without risk. I manage that risk by advising you of known hazards before you reach them. I expect you to follow my advice and ride within your ability. If you find part of the ride is too difficult please tell me, and if in doubt get off and walk that section. I am always happy share tips to improve your skills.

 

Certified helmets must be worn at all times. Please check that they are in good condition and in warranty (see right). No helmet, no ride.

 

Please make sure that your mountain bike is in good condition before you come on a ride. We will do a safety check of all bikes at the start of each ride. If yours is deemed unsafe or unsuitable for the terrain, you will not be able to join the ride. NB: hybrid bikes are not suitable for most of my rides.

 

Health and fitness

Mountain biking is a strenuous activity. Although prior experience is not necessary on all our rides, you do need to be in good general health, with a reasonable level of fitness for the ride booked. If you do not meet the requirements of a group ride, I reserve the right to exclude you without liability for a refund. If you’re not sure about your fitness please ring me in advance, I'm very happy to talk it through.

 

Cancellation Policy

I recognise that things can change and if you need to re-schedule, please contact me and I will do our best to rearrange your ride at no extra charge. The more notice you give me, the easier that will be.

 

All cancellations must be made in writing and send by email or post. The refund policy is on the following basis:

 

  • More than 28 days in advance we will give you a full refund.

  • Less than 4 weeks but more than 2 weeks before the ride we will refund 50%.

  • 14 days or less, no refund.

 

If I have to cancel I will offer an alternative date or a full refund, whichever you prefer. This is very rare. However, in the event of a Met Office severe weather warning, or if I feel conditions are dangerous, I will cancel.

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NB: During the current pandemic I will reschedule or refund for anyone who has any of the symptoms of Covid-19. Please do NOT come on a ride if you have any symptoms.

 

Other than these circumstances we will go ahead with your ride whatever the weather, so please make sure you come well prepared for the conditions forecast. If we have to cancel the ride because you do not have the right kit, we will not be able to give a refund.

 

Photographs

Photographs and video footage from our rides may appear on our website and social media channels. If you do not want to be photographed or filmed, please say so when booking your ride.

 

Data protection

The personal information requested when you book, and any further information is held in our files. We assure you that this will not be shared with anyone outside the company. Your contact details will be used to send you information about future offers from Bike Guide Devon. If you do not want to receive these emails, please let us know or click the unsubscribe link.

 

Gift vouchers

Gift vouchers can be used as full or part payment for guided rides or one to one confidence boost sessions. All vouchers must be paid for in full in advance, and are not refundable.  Vouchers must be used within a year of purchase (although we may, at our discretion extend them for up to three months).